Privacy Policy
River City Residential Services (“RCRS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit rivercityresidentialservices.com or contact us.
Information We Collect
We may collect the following types of information:
- Contact information you provide (name, phone number, email address) when calling us or reaching out by email.
- Referral information submitted by treatment providers, family members, or other referring parties on behalf of individuals seeking care.
- Usage data automatically collected when you visit our website (e.g., IP address, browser type, pages visited) via server logs.
How We Use Your Information
We use the information we collect to:
- Respond to referrals and admissions inquiries
- Provide information about RCRS programs and services
- Contact individuals or referring parties about treatment placement
- Improve our website and communications
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties.
HIPAA & 42 CFR Part 2 Confidentiality
Information related to substance use disorder treatment is subject to heightened federal confidentiality protections under 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records) and the Health Insurance Portability and Accountability Act (HIPAA). RCRS will not disclose treatment-related information without written authorization from the individual, except as permitted or required by applicable federal and state law.
Any information shared with RCRS in connection with an inquiry or referral for substance use disorder treatment is treated with the strictest confidentiality in accordance with these federal regulations.
Cookies
This website is a static site and does not use tracking cookies or third-party analytics cookies by default. Basic server access logs may be retained for security and operational purposes.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure.
Third-Party Links
Our website may include links to external resources (such as SAMHSA or Virginia DBHDS). We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
River City Residential Services
Richmond, Virginia
Phone: (804) 799-9001
Email: info@rivercityresidentialservices.com